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Terms & Conditions

Please read carefully: The terms and conditions detailed below relate to the products and services provided by IndigoJack Group. 

1.Definitions

“We” means IndigoJack Group. “Company” means IndigoJack Group. “Client” means the person or persons signing the contract or purchasing the products and services of IndigoJack Group online through the website www.indigojack.com

2.Your Right To Cancel

If a contract is signed by you other than at the Company’s premises, the Client is entitled to cancel the contract and obtain a refund of any deposit. The Client can do this by writing to us within seven days of the date on which the contract was signed. The letter should be sent by recorded delivery. No refund can be given to the Client for domain names purchased in their business name or websites which have been published to the world wide web within the seven day cancellation period.

3.Our Right to Cancel

We reserve the right to cancel the contract if: (1)The Client makes frequent changes to the design brief which prevent the website being completed within a reasonable time period-2 calendar months. (2)The Client does not respond to our design queries which result in the website design not being concluded satisfactorily.

The Client will either:

a. Have their site published and be given access to their Control Panel and Webmail facilities, or..

b. The Client will receive a refund less any expenses incurred by the Company.

It is entirely at the discretion of the Company, to choose the appropriate option.

4.Once the site has been published to the internet, you will be responsible for it's contents in their entirety. It is therefore in your interest to ensure that the information you send us to add to your site is free for you to use. Beyond publication of the site it is entirely your decision whether you retain the site as it is or alter it. We will install a link on your site which will direct visitors to us in order to report a bug. You must not remove this link. We will repair free of charge bugs resulting from our work but repair of bugs relating to alterations to the site you have made will be subject to our charges.

5.We cannot be held responsible for any illegality arising from the content of your site. It is entirely your responsibility to obtain the necessary licenses, permits and insurance required for your enterprise. If you have any doubts about these issues please refer to the DTI website or read The Legal Guide To Online Business by Susan Singleton (Law Pack Publishing).

6.We strongly recommend that you do not publicise or have promotional literature printed until the web site we design for you has been thoroughly tested and is ready to be viewed. You should expect to allow a week beyond publishing to lapse before your website will be considered ready. We test your site extensively in our test area however  there are errors that can occur when any site is moved from one location to another and we will repair any defects arising from such an act. We can not be held liable for any expenses incurred by you for printing and publicity should you choose to promote the web site before it has been 'passed'.

7.Throughout the design process we will contact you via email. You must read and respond to our queries. We cannot be held responsible for delays resulting from your failure to give us the information or guidance that we may request from time to time.

8.As part of all our packages we submit your site to search engines and add meta tags, descriptions and titles to your web pages to give your site the best possible chance for gaining a listing on the majority of search engines. We can not control your position on a particular search engine and we only have a certain amount of control over which pages a search engine chooses to list.

9.We maintain a back up of your website in various formats for 2 years beyond publishing. If you wish us to release your website to you for you to edit and maintain, the copy we keep will be of the website in it's original state. If we retain editorial control of the website there will be an up to date copy of the site which could be immediately uploaded in the event of a problem.

10.Our all-inclusive pricing structure does not include any upgrades and extras applied to sites once published.

11.MiniSites

In addition to the above conditions the following apply to our MiniSite service. No refund can be given after a MiniSite has been published to the world wide web. Clients are given Ftp access to their website which means that they could download their MiniSite at any time and save it to their computer. Therefore no refund can be given. 

12.Hosting

Subscription hosting may be cancelled by the client at any time within the billing period. No refunds will be given for part monthly use - the hosting will be terminated at the end of the monthly billing cycle.

13.Domain Names

Once purchased, no refund can be given for  the domain name we purchase on a clients behalf. This is a policy implemented by the UK domain name registration body. Clients should contact Nominet UK if they have any queries regarding this issue.

14.Should you cancel your MiniSite or BigSite order prior to publishing but after the purchase of your chosen domain name, your domain name will remain your property and any refund requested will reflect this.

15.Pixel Buy Pixel Advertising

Once published to the PixelBuyPixel Homepage no refund can be given should you then choose to cancel. After publication your website link and keywords are deemed to have entered the public domain and as such IndigoJack is not responsible for who views or accesses your website by clicking on your pixel link.

16.Special Offers

Sales promotion gifts apply to completed sales only i.e. published websites. Promotional gifts will be withdrawn if an order is cancelled prior to publication.

17.Privacy Policy

As our valued customer your privacy is of the utmost importance to us. The information you send to us is held securely and will not be passed on to third parties in accordance with the Data Protection Act 1998. None of your details will be passed on to any other business or person not directly involved in the processing of your payment. The personal details we request from you are restricted to those we need for  the purpose of designing your website. Card payments are processed by the PayPal online payment gateway. We do not maintain a record of your card details. At your request your personal details may be updated or removed at any time and we would be happy to fulfil such a request.

Privacy Policy

As a valued user of our services your privacy is of the utmost importance to us. The information you send to us is held securely and will not be passed on to third parties in accordance with the Data Protection Act 1998. 

None of your details will be passed on to any other business or person not directly involved in the processing of your payment.

Any personal details we request from you are restricted to those we need for  the purpose of dealing with your request.

Card payments are processed by the PayPal online payment gateway. We do not maintain a record of your card details.

At your request your personal details may be updated or removed at any time and we would be happy to fulfil such a request.

If you sign-up to our Newsletter you will only be sent Newsletters & information regarding our HomeWork services and information.

If you place an order for a product, we will only contact you via email through the course of the delivery process and in response to your queries.

Comments, trackbacks, pingbacks and forms submitted on this site will be identified by your IP address. It’s sometimes possible to use these numbers to trace/identify someone or the ISP or employer / educational institution the IP address is registered to. Your IP address could potentially be used in conjunction with other data to identify you. If this is a concern please use an anonymous browsing service (see http://tor.eff.org).

In general, it is not our practice to disclose personal information to third parties. We may share personal information we collect in the following circumstances:

  • As required by law, such as in response to a valid request from law enforcement.
  • To designated third parties to resolve or investigate abuse complaints or to enhance, add or maintain functionality of this site
  • When the information is related to spiders or bots, usually when investigating technical issues.
  • For abusive users, we may release information to assist in attempting to block the abusive user or to complain to that user’s Internet Service Provider.
  • If necessary to defend legal claims against us by third parties.
  • When we deem it necessary to protect the property or rights of the user community, or this website.

You are required to give your email address when you post a comment. We will not sell information collected via this site, such as your email address, to third parties.

We implement reasonable security measures to protect against unauthorized access to or interception of personal information that we store or control. However, no site can fully eliminate security risks and we make no guarantee that the information that you provide us cannot be unlawfully intercepted / accessed. Please notify us if any such security breach occurs.

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18.We will not use your email address to send you unnecessary emails. We will only contact you via email through the course of the design process and in response to your queries.

19.Disclaimers

a.We are not responsible for the content of external sites that are not part of the IndigoJack Group websites.

b.At IndigoJack Group we add search engine optimisation to all websites designed by us and we also submit those websites to all the major search engines on a bi-monthly basis. It is not within the control or the responsibility of IndigoJack Group to guarantee a search engine listing or a particular position on search engine listings.

c.We are not responsible for a website that fails to attract any business. We are not responsible for the quality, pricing or authenticity of the Products and Services offered for sale on our clients websites.

20.Law

These Terms and Conditions have been constructed according to the Law of England and Wales and any dispute with the Company should be directed to the courts of England and Wales.

For an explanation of any of the details contained within these Terms and Conditions please contact us at any time.

 

 

 

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Unit 7 Centenary Business Centre, Hammond Close, Nuneaton CV11 6RY