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Frequently Asked Questions

FAQs
   
How do I get started?

How much space will I have?

Will I have to spend a fortune updating my site?

Who owns my domain name and what is it?

What if I am unhappy with my site/logo design?

When will my site be finished?

What is hosting?

Do I have to design a logo for my website?

What does 'web based email' mean?

After the site is published? How much or little control will I have?

 
How do I get started?

Once you have decided which package is the one for you, either order online, email us, or phone us. Please make sure you include vital info such as what you want the site to achieve and some preferred names for your website. We will use this information to do some initial domain name searches. 

We will then contact you via your preferred method to finalise details and then we are off and running!

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How much space will I have?

Our packages are designed to give you the space you are likely to need for the options we have included in each package. There is therefore no problem fitting your site into the space allowed. Space will never be an issue and we do not over sell web space.

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Will I have to spend a fortune updating my site?

Only if you want to! Our tip is to keep your date sensitive content to a minimum and try to split the year into quarters or halves and make updates last that length of time.

However if your site is going to be based around an events calendar for example,  then update costs will have to be factored into your reckoning.

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Who owns my domain name and what is it?

You do for 2 years. Should you wish to cancel your order, your domain name will be yours to keep for two years because it is non-refundable once purchased. It is therefore very important that you take care when choosing your name.

The domain name forms the address of the website. For example www.indigojack.com is our business domain name address. We also own www.indigojack.co.uk in order to protect our business name online.

 A .com address is international. A .co.uk address is for the UK. The cost of buying these domain names is not the same - .com costs more.

There are also increasing variations like .org, .net and so it goes on. All are billed in advance for a 2 year period.

There is a small fee to transfer a domain away - currently approx. 15

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What if I am unhappy with my site/logo design ?

We will make every effort to create a site/logo that fits your requirements. We ask you to provide as much information as possible in order that we reach the best possible outcome.

With your logo we will produce several possible designs from you to choose from. When you have cherry picked elements that you like, we will produce several more designs based on those elements. You will then choose the design that is most appealing to you and we will then fine tune it.

We want to produce the logo that you want to be associated with.

We will not publish the site until you are happy with the design and will make alterations at your request prior to publishing.

That said however, if after a time it becomes obvious that we are not fulfilling your requirements, despite our best efforts and repeated amendments, then the website design process will be put on hold until a fresh view can resolve the website and bring it to publication.

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When will my site be finished?

If we receive all the information we request from you promptly and you are happy with the design and do not want any modifications to be made then technically your site could be online in 28days.

However, life doesn't always run as smoothly as that does it? So it would be more realistic to imagine it could take 6 weeks. Only if a site becomes the complex entity we are trying to avoid would it take longer.

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What is hosting?

A website is only visible on the computer of the designer until it is uploaded to the internet. To upload a site to the internet you first have to rent the space that the site will use. This space is supplied by a hosting provider who will host your website on their server - which is a computer dedicated to hosting websites. They 'let' this space for set periods payable in advance, after which time you can allow the agreement to lapse and your site would no longer be visible on the internet, or you can renew the agreement.

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Do I have to design a logo for my website?

No. You can if you wish to of course and then you could simply email it to us. Basic design of your site logo is included in all our website design packages.

You can tell us whether or not you want to have a logo or if you want us to use an existing logo. If you decide that you would like to have your site name turned into a logo design then we will do this for you.

If you would like a dedicated logo design service which will offer you options to choose from, then please choose our Logo Design service.

We strongly advise that you do have your site name turned into a logo image. It looks more professional and it has come to be an expected part of the appearance of a site.

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What does 'web based email' mean?

Email from your website visitors will be held on a remote server. This means that it won't arrive on your PC unless you forward it to yourself and it also means that your personal email address will not appear on the website.

You will access your website email via a web address and password that we will give you.

Web based email has several advantages for business:

  • If you change your internet provider this does not effect your business email addresses.
  • You can access your business emails from any internet connected computer anywhere in the world.
  • You can organise customer queries by using several email addresses i.e. sales@indigojack.com, orders@indigojack.com, and websites@indigojack.com

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After the site is published? How much or little edit control will I have?

Prior to the site being published you will be issued with the web address of your Control Panel. From your control panel you will be able to monitor visitor statistics, alter your contact details and set up your email preferences. If you have bought an ecommerce package you will have an admin area from which you can amend product details.

You will have FTP access to your website from the off so really the question is "Will I need to know how to edit a website in order to make future changes?":

Minimum You do not make use of your Control Panel but would allow IndigoJack to retain design control of the website and updates would be charged at our usual rates.

With this option there would be no additional repair costs because we would be responsible for any repairs.

Moderate You use your Control Panel but use IndigoJack to make updates to the website design.

Again, there would be no additional repair costs because we would be responsible for any repairs.

Maximum Once published we would send you ftp instructions. From then on you would have total design control over the website.

Should anything go wrong there would be repair costs to consider. However our FREE email technical support may resolve any problems.

However, having said all of the above it is important to note that nothing is set in stone. Whether you make your own edits or appoint us or someone else to make changes is entirely up to you.

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Still have questions?

Click on the contact us tab or this email link and we will endeavour to answer your queries.

 

We have a website solution to suit your business.

 

 

 

Copyright 2002-2011 IndigoJack Group. All rights reserved.

Unit 7 Centenary Business Centre, Hammond Close, Nuneaton CV11 6RY